We're a small team and we read every message. The fastest way to reach us:
Email: support@iocar.app
We aim to respond within a couple of days. When reporting an issue, it helps to include your device model and iOS version.
Does Nitevia upload my recordings?
No. Everything — recording, sound analysis, your Night Score — happens on your device. Nothing is sent to a server. See our Privacy Policy.
Why does it need the microphone?
Nitevia listens through the night to detect sounds like snoring, coughing, and restlessness, then turns them into an estimate of your night. It's an estimate from sound — not a medical measurement.
Will it drain my battery overnight?
No. Nitevia is built to run a full night on a single charge. It detects quiet periods and only does heavier analysis when there's something to hear.
How many nights does it keep?
You decide. In Settings → Saved records you can keep just the last night, 5/10/20 nights, or unlimited. Older nights are removed automatically to save space.
How do I delete my data?
Open Settings → Data Management to delete individual nights or wipe everything. Because data lives only on your device, deleting in-app deletes it completely. Uninstalling the app also removes everything.
What do the subscription tiers include?
Nitevia offers monthly, annual (with a free trial), and a one-time lifetime option that unlock the full set of insights. You can manage or cancel any subscription anytime in your device's Settings → Apple Account → Subscriptions.
Is Nitevia a medical device?
No. Nitevia is a wellness app that estimates your sleep from the sounds in your room. It is not a medical device and does not diagnose any condition.